From our offices in Marina Commercial Park Centre Park Road, Cork, Ireland our training companies have been providing educational services since 1974.
We provide training in Information Communications Technology, Computer Applications and Office & Secretarial Skills. Our clients vary from transition year and college students and business people to grandparents.
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A-1 Cancellation and Exchange Policy
We trust you will be happy with your purchase from our list of products. However, if you change your mind or if any item in your purchase is faulty, please follow the guidelines below.
These policies apply to all products purchased online on our website (www.a1training.net) at our premises, by post or by telephone.
Exchange
At www.a1training.net, we want you to be happy with your purchase. Within 7 days from the day you receive your purchase we will either exchange your purchase or cancel your purchase agreement and provide a refund as detailed below.
If you change your mind we will be happy to change your purchase provided:
- You return the product to us within 7 days from the day you received it. You must return all Course Materials in their original condition to A1training and you are liable for any costs of returning these materials to A1training.
- Any supplied course materials will be sealed when purchased, seals must not be broken for a refund to apply.
- A valid receipt or purchase ID number is supplied to validate the purchase and facilitate the exchange request.
Availability
Exchange is subject to availability.
A maximum of only one exchange is permitted per order
If the price of the chosen exchange item is more than the original purchase, you will be asked to pay the difference or, where it is less, we will refund the difference.
Exclusions
The following exclusions apply:
Any opened physical products including– CD, CDROM, DVD, Paper based Manuals or Books.
Any online service that has been consumed for more than 1 hour duration in total.
Any downloads of text, video and graphics
Cancelation
If you decide that you wish to cancel your enrolment after you have enrolled and paid for a product, you may do so provided that: you notify us in writing of your request for cancellation within 7 days of receipt of course materials, and you return all Course Materials in their original condition to a1training and pay for any costs involved in returning these materials. Where courses or CD's are sealed, seals must not be broken for a refund to apply.
If you cancel a course we will re-credit your course fees, within 28 days of receiving your notice of cancellation.
Course Fees include a €75 cost for postage and administration which is not refundable in the event of cancellation of a course.
Transferring to another Course
A-1 Enrolled Students are allowed transfer to another course, provided that: A transfer request is made in writing (by email or post) within 20 days of enrolment, that additional Course Fees (if needed) are paid in full, and that any and all original course material is returned in its original condition.
There is an administration charge of €95 for each transfer to alternative course.
Availability
Transfer is subject to availability.
A maximum of only one Transfer is permitted per order
If the price of the chosen Transfer item is more than the original purchase, you will be asked to pay the difference or, where it is less, we will refund the difference.
Exclusions
The following exclusions apply:
Any opened physical products including– CD, CDROM, DVD, Paper based Manuals or Books.
Any online service that has been consumed for more than 1 hour duration in total.
Any downloads of text, video and graphics
Transfer of purchase
Please note that A1training does not allow a student to transfer a purchased course to any other person at any stage.
Copyright
All course materials are the copyright of Computer Central Ltd trading as A-1 IT and Business College A-1 Sight And Sound A-1 Computer centre and may not be used by anyone other than the enrolled student. You may not sell, lend, give, distribute, re-distribute, or re-package these materials to anyone else or allow these materials to be duplicated, copied, re-sold or used by any other person other than the enrolled student for the purpose of study or any purpose whatsoever. |
