Total training for the receptionist role
Increase confidence
Renew enthusiasm
More professional company image

The receptionist plays a critical role in the communications process of any organisation. The importance of giving and receiving information in the work place is enormous, be it with colleagues, supervisors, subordinates or clients. This course involves active participation for each delegate. Emphasis is placed on the contribution of each staff member to the overall success of an organization and in particular the levels of Customer Care required in a reception position.

Course Content includes these vital elements:

Telephone Skills
Customer Care
Dress Code
Listening Techniques
Dealing with the public
Image Creator
Handling Criticism
work-place Behaviour
Communication Skills
Assertiveness Skills

One Day Duration
Over 2 half days
9.30am 12.30pm

(021 4319666
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For Customise training Quote please call 0214319666